One of the key areas of artificial intelligence is around voice. A potentially huge market with applications such as personal assistants, call handing, dictation, translation and sales being prominent themes.
It also poses challenges for traditional sectors where voice applications could replace the existing communication medium. For example, how does Google advertise to you if you are searching vocally or the risk to human voice heavy sectors such as call centres.
Artificial intelligence is one of Silicon Valley's favorite buzzwords. But for two startups in the voice tech category, it's the impetus for an acquisition worth tens of millions. Artificial intelligence, specifically in how it can quickly analyze the human voice, is at the core of Dialpad acquiring TalkIQ in a deal announced on Wednesday. With TalkIQ, Dialpadhopes that his vision of the future of voice in the office will gain several key differentiators, including real-time transcription, automated call summaries and sentiment analysis. TalkIQ’s tech can also help Dialpad tailor its toolkit to the type of call happening over it, whether that is recruiting, sales or customer support.